Once your order is approved, your products are delivered to the contracted cargo company within the average 2–5 business days. Weekends and official holidays are not included in this time.

If your order has not been shipped, you can start the cancellation process by email or WhatsApp.

If your order is not shipped, the address change can be made. The address change may not be made in order delivered to the cargo.

Deliveries are made with contracted cargo firms according to your location. When your order is delivered to the courier, it can be informed by SMS and email.

When your courier is on the road, you can send the following information via SMS or email. You can follow your shipment via this information.

If you have crushed, tear or damaged in your package, it is recommended to keep the product from the cargo officer before delivery. After receiving the delivery, liability may belong to the buyer.

After reaching you, you can use the right of withdrawal within 14 days. For return, the product has not been used, the packaging has not been deteriorated, the bill and all accessories.

After the return product arrives in our warehouse, the necessary controls are made and the refund process is started if it is appropriate to return conditions. Depending on your payment method, the reflection of the return to your account or card may take 7–14 business days.

If the shopping credit card was made, banks can reflect the return amount in installmentd way to your card. This process goes completely according to the procedure of the bank.

Yes. Data processing policy is applied to KVKK. Your personal data does not be shared with third parties; it may only be shared with authorized institution, organization or service providers under legal obligations.

No, you can also order as guest if you want. However, creating an account helps you make order tracking and return processes faster.